Privacy Policy

1. Introduction

Impeccable Floors, LLC ("Impeccable Floors," "we," "us," or "our") provides residential flooring installation, refinishing, and remodeling services in the Atlanta, Georgia metro area. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit impeccablefloors.com (the "Site"), request a free estimate, submit a contact or quote form, apply for financing, or otherwise interact with us online.

By using the Site or submitting information to us, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use the Site or submit your information to us.

2. Information We Collect

a. Information You Provide to Us

When you request a free estimate, fill out our contact or quote form, call, text, or email us, we may collect:

• Contact details — your full name, phone number, email address, and zip code or service address.
• Project details — the type of flooring service you're interested in (e.g., hardwood, LVP, laminate, tile, carpet, kitchen/bathroom remodeling), your project timeframe, and any notes or messages you send us.
• Contact preference — whether you'd prefer we reach you by phone call, text (SMS), or email.
• Financing information — if you choose to apply for financing, information you submit through our financing partner's secure application (see Section 6 below).
• Communications — records of calls, texts, emails, or messages you exchange with our team.

b. Information Collected Automatically

Like most websites, our Site automatically collects certain technical information when you visit, including your IP address, browser type and version, device type, operating system, referring URL, pages viewed, and the date and time of your visit. We collect this information through cookies, pixels, and similar tracking technologies described in Section 4.

c. Anti-Spam Field

Our contact form includes a hidden "honeypot" field used solely to detect and block automated spam submissions. This field is not visible to human visitors, is never populated by real users, and any submission that fills it is discarded automatically — it is not used to collect any personal information about you.

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate request and schedule your free in-home consultation;
• Provide quotes, discuss project details, and deliver the flooring or remodeling services you request;
• Communicate with you by phone, text, or email based on your stated preference;
• Process and follow up on financing applications submitted through our financing partner;
• Improve our Site, services, and customer experience;
• Maintain business records, invoicing, and warranty documentation;
• Detect, prevent, and address spam, fraud, or security issues; and
• Comply with applicable legal obligations.

We do not sell your personal information to third parties for their own marketing purposes.

4. Cookies & Tracking Technologies

Our Site may use cookies, similar tracking technologies, and embedded third-party content (such as Google Maps and Instagram) to operate correctly, remember preferences, understand how visitors use the Site, and support basic analytics. Cookies are small text files stored on your device by your browser.

You can control or disable cookies through your browser settings. Most browsers let you refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling cookies may affect the functionality of certain features on the Site, such as embedded maps or social media content.

We currently honor no automated response to browser "Do Not Track" signals, as no common industry standard for responding to such signals has been adopted; however, you can still manage tracking through your browser and device settings as described above.

5. Text Messaging (SMS) Terms

If you provide your mobile phone number and select "Text (SMS)" as your preferred contact method, or otherwise text us directly, you consent to receive text messages from Impeccable Floors related to your estimate request, scheduling, project updates, and customer service.

Mobile opt-in information and phone numbers collected for SMS purposes are never shared or sold to third parties or affiliates for marketing or promotional purposes. Your consent to receive text messages is not a condition of purchasing any goods or services from us.

6. Third-Party Services & Embedded Content

Our Site integrates with a small number of trusted third-party services to operate certain features. When you interact with these embedded features, the respective third party may independently collect information about you, governed by their own privacy policies:

• Google Maps — used to display our service area. Google may collect usage data when the embedded map loads. See Google's Privacy Policy.
• Instagram / Meta — our Instagram feed is embedded via Meta's official embed script, and our social links point to Facebook and Instagram. See Meta's Privacy Policy.
• Financing Partner (Synchrony) — if you choose to apply for project financing, you will be directed to a secure application hosted by our financing partner, Synchrony Bank. Information you submit there is collected directly by Synchrony and governed by its own privacy policy, not this one.
• Website Hosting & Form Processing — our contact and quote form submissions are processed securely through our website's hosting platform (WordPress) to deliver your inquiry to our team by email.
• Review Platforms — we display and link to publicly available reviews from Google, Yelp, and Thumbtack. We do not control the privacy practices of these platforms.

We encourage you to review the privacy policies of these third-party services, as we are not responsible for their content or practices.

7. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service providers — with vendors who help us operate the Site, process forms, or manage business communications, bound by confidentiality obligations;
• Financing partner — with Synchrony Bank, but only when you voluntarily submit a financing application;
• Legal requirements — when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Impeccable Floors, our customers, or others;
• Business transfers — in connection with a merger, acquisition, or sale of business assets, subject to standard confidentiality protections.

8. Data Retention

We retain personal information for as long as necessary to respond to your inquiry, complete any requested services, maintain business, warranty, and tax records as required by law, and for legitimate business purposes such as customer service history. When information is no longer needed for these purposes, we take reasonable steps to securely delete or anonymize it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

10. Your Privacy Rights

General Rights

You may contact us at any time to request access to, correction of, or deletion of the personal information you have provided to us, or to withdraw consent to future marketing communications. To make a request, use the contact details in Section 14.

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your personal information, correct inaccurate information, and opt out of the sale or sharing of personal information (note: we do not sell or share personal information for cross-context behavioral advertising). We will not discriminate against you for exercising any of these rights. To submit a request, contact us using the details in Section 14; we may need to verify your identity before fulfilling certain requests.

Opting Out of Communications

You can opt out of marketing emails at any time by using the unsubscribe link in the email, and out of text messages by replying STOP, as described in Section 5. You can also contact us directly to be removed from our contact list.

11. Children's Privacy

Our Site and services are intended for adults seeking residential flooring and remodeling services and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

12. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms and review sites, that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please reach out to us: