Frequently Asked Questions

Most single rooms are completed in a day or two; a full-home installation typically takes several days depending on square footage, wood acclimation time, and removal of old flooring. Learn more on our hardwood installation page.

Yes, rooms should be cleared before our crew arrives. Let us know about any large or heavy items ahead of time and we'll help plan around them.

Yes, with the right approach. We typically recommend engineered hardwood for concrete slabs and below-grade spaces, since it handles moisture and temperature shifts better than solid wood.

Solid hardwood is one piece of wood top to bottom and can be sanded and refinished many times. Engineered hardwood has a real wood top layer over a plywood core, making it more stable through humidity and temperature swings.

Yes. We let the wood sit in your home for a period before installing so it adjusts to your home's humidity and temperature, which helps prevent gaps or warping later.

In most cases we remove and reinstall baseboards, or add shoe molding, for a clean, finished look along the walls.

Yes, with the right species and finish. Harder wood species and a durable finish hold up well to nails and everyday traffic — we can recommend the best options for your household.

Yes, though it needs a quality finish and prompt cleanup of spills. Many homeowners prefer engineered hardwood in kitchens for added stability.

We inspect and level the subfloor as part of the installation process, correcting dips or high spots before laying the new floor so it performs and looks right.

We offer a range of species — including oak, hickory, and maple — in various stains and finishes. We bring samples to your free in-home estimate so you can see them in your own lighting. Browse more on our hardwood installation page.

You can typically walk carefully on the floor soon after installation, but we'll give you specific guidance on furniture placement and rugs based on the finish used.

Yes — flexible financing options let you install your new hardwood floors now and pay over time. See our financing page for details.

We stand behind our installation craftsmanship — ask your estimator about the specific warranty coverage for your project and materials.

Yes, many hardwood options can be custom stained on-site or chosen pre-finished in a range of colors — we'll show you samples during your estimate.

We'll walk your space, discuss species and finish options, take measurements, and provide a detailed, honest quote — all at no cost and no obligation. Visit our hardwood installation page to learn more.

If the wood is still solid beneath the surface wear — scratches, dullness, minor discoloration — refinishing can usually restore it. We'll assess your floors during the free estimate and give you an honest recommendation. See our hardwood refinishing page for more.

Most rooms take a few days from sanding to final coat, plus dry time before furniture goes back in place.

Sanding creates dust, and finishes can have fumes, so many homeowners prefer to be out of the work area (or the home) during the process. We'll walk you through what to expect.

Sanding removes most surface scratches and light stains. Deep stains that have soaked into the wood may require spot repair or, in some cases, board replacement.

Solid hardwood can typically be refinished multiple times over its life, depending on how much wear layer remains above the tongue and groove.

A screen-and-recoat lightly abrades the existing finish and adds a fresh topcoat — faster and less invasive. Full sanding removes the finish down to bare wood for a complete restoration.

Yes. Refinishing is a great opportunity to update your stain color — we'll bring samples so you can see options on your actual wood.

Refinishing addresses the surface finish, not structural squeaks. We can take a look at the subfloor while we're there and let you know if additional work is needed.

We'll give you a specific timeline based on the finish used — typically a few days for foot traffic and longer before rugs and heavy furniture go back.

It depends on the extent of the damage. Minor water exposure can often be sanded out; boards that have cupped, buckled, or rotted usually need to be replaced first.

We offer a range of oil- and water-based finishes in different sheens, from matte to high-gloss, so you can match your home's style. Explore more on our hardwood refinishing page.

Yes — flexible financing is available so you can restore your floors now and pay over time. See our financing page for details.

We can help coordinate furniture moving for the work area — let us know your needs so we can plan the project accordingly.

Water-based finishes have a milder odor that clears relatively quickly, while oil-based finishes have a stronger smell that lingers longer — we'll help you choose based on your household's needs.

In some cases partial refinishing is possible, though matching sheen and color across old and new areas can be tricky — we'll give you an honest read on what will look best. Learn more on our hardwood refinishing page.

Most luxury vinyl plank products are waterproof or highly water-resistant, making them a great fit for kitchens, bathrooms, basements, and mudrooms. See our LVP flooring page for more.

Modern LVP uses high-resolution printing and embossed texture to closely mimic real wood grain, often at a lower cost and with better moisture resistance.

In many cases yes, as long as the existing floor is flat, stable, and clean. We'll evaluate your subfloor during the estimate to confirm the best approach.

Most rooms can be completed in a day, with larger or multi-room projects taking a few days depending on square footage and prep work.

Yes. It's scratch- and dent-resistant compared to many other flooring types and holds up well to daily wear, spills, and accidents.

Many LVP products include an attached pad, but we'll recommend underlayment based on the product, subfloor, and your sound and comfort preferences.

Yes, it's one of the best flooring options for below-grade spaces thanks to its water resistance and dimensional stability.

Regular sweeping and occasional damp mopping with a manufacturer-approved cleaner is usually all that's needed — no waxing or refinishing required. Learn more on our LVP flooring page.

Most LVP has a textured wear layer designed to provide good traction, but standing water should always be wiped up promptly like any hard-surface floor.

Thicker planks with a heavier wear layer hold up better in high-traffic areas — we'll help you pick the right option for each room's use.

Yes, individual planks can typically be replaced without redoing the whole floor, especially with click-lock LVP.

Yes — flexible financing options are available so you can start your project now and pay over time. See our financing page for details.

Quality waterproof flooring like LVP is attractive to buyers thanks to its durability and low maintenance, which can be a plus when it's time to sell.

Many LVP products are compatible with radiant heat systems within certain temperature limits — we'll confirm compatibility with your specific product.

We'll walk your space, bring samples, take measurements, and provide a detailed, honest quote — all at no cost and no obligation. Visit our LVP flooring page to learn more.

Laminate is a multi-layer synthetic product with a photographic image layer under a clear, durable wear layer, over a dense core board — giving the look of wood or stone at a lower cost. See our laminate flooring page for more.

Traditional laminate is water-resistant but not fully waterproof. Standing water can damage the core over time, so it's best suited for kitchens and living areas rather than full bathrooms.

Laminate is scratch- and fade-resistant and holds up well in busy households, though very high-moisture areas are better suited to LVP or tile.

Often yes, over a flat, stable subfloor — we'll check during your estimate to confirm the best approach for your home.

Most rooms are completed in a day, with larger projects taking a few days depending on square footage.

Yes, its wear layer resists scratches from nails better than many softwood floors, though very sharp claws can still mark any hard surface over time.

Yes, an underlayment is typically installed beneath laminate for cushioning, sound reduction, and moisture protection.

Regular sweeping or vacuuming and occasional damp — not wet — mopping keeps laminate looking its best.

Individual planks can often be swapped out, especially with click-lock laminate, without redoing the entire floor.

Laminate comes in a wide range of wood- and stone-look styles and textures — we bring samples to your free estimate. Browse more on our laminate flooring page.

Yes — it offers an attractive, durable floor at a lower price point than hardwood or tile, which is why it's popular for budget-conscious projects.

Yes — flexible financing options are available so you can start your project now and pay over time. See our financing page for details.

Yes, laminate can be installed on stairs with the right stair-nose trim pieces for a clean, safe finish.

Quality laminate is generally fade-resistant, though extended direct sun exposure can affect any flooring over time — window treatments can help protect high-sun rooms.

We'll walk your space, bring samples, take measurements, and provide a detailed, honest quote — all at no cost and no obligation. Visit our laminate flooring page to learn more.

Tile is ideal for kitchens, bathrooms, entryways, and other high-moisture or high-traffic areas thanks to its durability and water resistance. See our tile flooring page for more.

Tile installation typically takes longer than other flooring types due to prep, setting, and grout curing time — often several days depending on the size of the space.

Tile can feel cool, especially in colder months. Radiant floor heating can be added underneath for extra comfort.

Yes, sealing grout helps protect it from stains and moisture. We recommend resealing periodically to keep it looking fresh.

In some cases, as long as the subfloor is flat, stable, and can support the added weight — we'll assess this during your estimate.

We work with a wide range of porcelain and ceramic tile sizes, colors, and finishes, including large-format and wood-look options. Browse more on our tile flooring page.

Yes — tile is scratch-resistant and easy to clean, making it a popular choice for pet owners, though grout lines need regular cleaning.

Regular sweeping and mopping keeps tile looking great; avoid harsh acidic cleaners specifically on natural stone tile.

Yes, individual tiles can typically be replaced without redoing the whole floor, as long as matching tile is available.

Textured and matte-finish tiles offer better slip resistance, which we can recommend for bathrooms and other wet areas.

Porcelain is denser and more water-resistant, making it well-suited for floors and wet areas, while ceramic is often used for walls or lighter-traffic surfaces.

Yes — flexible financing options are available so you can start your project now and pay over time. See our financing page for details.

Yes, radiant floor heating can be installed beneath tile, which is especially popular in bathrooms.

Tile is heavier than most other flooring types, so we check subfloor structure and weight capacity as part of our assessment before installation.

We'll walk your space, bring samples, take measurements, and provide a detailed, honest quote — all at no cost and no obligation. Visit our tile flooring page to learn more.

We install a range of carpet styles and fibers — from plush and textured to berber and pet-friendly options — to fit your comfort and budget needs. See our carpet installation page for more.

Most rooms are completed within a day, with larger homes taking a bit longer depending on square footage and stair count.

Yes, rooms should be cleared beforehand. Let us know about any large or heavy items so we can plan accordingly.

Yes, carpet is a popular and comfortable option for stairs, adding cushioning and reducing noise.

Padding thickness and density affect comfort, durability, and sound reduction — we'll help you choose the right pad for your carpet and traffic level.

Modern carpet with regular vacuuming and cleaning works fine for most households. If allergies are a major concern, we're happy to discuss hard-surface alternatives too.

Regular vacuuming and prompt attention to spills help carpet last; periodic professional cleaning is also recommended.

No, old carpet and padding should be removed first so the new carpet lays flat and lasts as long as possible.

There are pet-friendly, stain-resistant carpet options built to handle everyday accidents and heavy traffic — we can point you toward the best choices.

Lifespan depends on the fiber, padding, and traffic level, but a quality carpet with proper care and padding can last many years in most homes. Learn more on our carpet installation page.

Yes, we handle single-room jobs as well as whole-home carpet installations.

Yes — flexible financing options are available so you can start your project now and pay over time. See our financing page for details.

Yes, removal and haul-away of your old carpet and padding is part of our carpet installation service.

Cut pile carpet has an even, soft surface popular in living areas, while loop pile (like berber) is more durable and resists crushing, making it a good fit for high-traffic spaces.

We'll walk your space, bring samples, take measurements, and provide a detailed, honest quote — all at no cost and no obligation. Visit our carpet installation page to learn more.

Kitchen projects can include new flooring, cabinets, countertops, tile backsplash, and layout adjustments — we scope the work based on your goals during the free estimate. See our kitchen remodeling page for more.

Timelines vary by scope — a flooring-focused update may take a few days, while a full kitchen remodel with cabinets and countertops can take several weeks.

Depending on the scope, we'll work with you to minimize disruption; larger remodels may require a temporary kitchen setup.

Tile and waterproof LVP are especially popular for kitchens thanks to their water resistance and durability. We can also discuss engineered hardwood if that fits your style. Browse more on our kitchen remodeling page.

Yes, our team can offer guidance on layout, material selection, and finishes to help your kitchen work better for your household.

We coordinate the trades needed for your specific project and will let you know upfront what's included and what may require a licensed specialist.

Yes, our free in-home estimate includes discussing your goals, budget, and material options for your kitchen project.

Absolutely — you'll receive a detailed, honest quote with no hidden fees before any work begins.

We work with a range of countertop materials and cabinet styles and will bring relevant options and samples to your estimate.

We take steps to contain dust and debris and keep the work area as clean as possible throughout the project.

In many cases yes — we'll help select flooring that transitions well with adjoining spaces.

Yes — flexible financing options are available so you can start your kitchen project now and pay over time. See our financing page for details.

Yes, we scope projects to your goals and budget, whether that's a full remodel or an update to a few key elements.

Yes, we'll recommend durable, easy-to-clean materials suited for cooking, spills, and heavy foot traffic.

We'll discuss your goals, walk the space, take measurements, and provide a detailed, honest quote — all at no cost and no obligation. Visit our kitchen remodeling page to learn more.

Bathroom projects can include new tile flooring and showers, vanity updates, fixtures, and layout changes — scoped to your goals during the free estimate. See our bathroom remodeling page for more.

A flooring-only update may take a few days, while a full bathroom remodel typically takes one to a few weeks depending on scope.

Tile and waterproof LVP are the top choices for bathrooms thanks to their water resistance and durability. Browse more on our bathroom remodeling page.

Yes, shower and tub surrounds, including tile work, are part of our bathroom remodeling services.

Yes, the bathroom being remodeled will be unavailable during the work — we'll give you a realistic timeline upfront.

We coordinate the trades your project needs and will let you know what's included versus what may require a licensed plumber.

Yes, we can discuss options like curbless showers, grab bars, and non-slip flooring for accessibility-focused remodels.

We offer a wide range of tile sizes, colors, and finishes suited for wet environments, including slip-resistant options.

Proper waterproofing behind tile and around wet areas is part of doing the job right, and we follow best practices to protect your home long-term.

Yes, you'll receive a detailed, honest quote with no hidden fees before work begins.

We take care to contain dust and debris and keep the work area as clean and controlled as possible.

Yes — flexible financing options are available so you can start your bathroom project now and pay over time. See our financing page for details.

Yes, tub-to-shower conversions are a common bathroom remodeling request, and we can walk you through the options.

Yes, vanity and countertop updates are commonly included in our bathroom remodeling projects.

We'll discuss your goals, walk the space, take measurements, and provide a detailed, honest quote — all at no cost and no obligation. Visit our bathroom remodeling page to learn more.

Yes, we offer flexible financing plans so you can start your project now and pay over time. See our financing page for details.

Our financing is offered through Synchrony, giving you a secure, dedicated credit line for your flooring project.

You can fill out a secure online application in just a few minutes through our financing page.

Most applicants receive an instant credit decision after completing the online application.

We offer 6, 12, 15, 18, and 24-month plans, so you can choose the option that fits your budget and timeline. See the full breakdown on our financing page.

Yes, ask about our 6-month plan with no interest if paid in full within the promotional period (subject to approval and terms).

If the balance isn't paid in full by the end of the promotional period, interest may be charged from the purchase date at the regular APR for purchases.

Longer promotional plans (12, 15, 18, and 24 months) apply a set fee to the total balance instead of standard interest — ask our team for the current fee schedule for each term.

Yes, your dedicated flooring credit line can be used again and again for future purchases.

No, this financing is a dedicated credit line separate from your general credit cards, so it doesn't tie those up.

Financing terms and eligibility can vary — ask our team for details on minimums and what fits your project.

Yes, paying more than the minimum monthly payment, or making a lump sum payment, helps you pay down the balance faster and avoid interest charges on promotional plans.

Approval depends on Synchrony's credit criteria — the quick online application will let you know what you qualify for.

Yes, you can start the application anytime, or wait until after your free estimate once you know your project cost — whichever is easier for you.

Reach out to our team directly, or message us through the contact form, and we'll help you choose the best plan or answer questions about your application.

We proudly serve Atlanta and the surrounding metro area, including Acworth, Marietta, Smyrna, Kennesaw, Woodstock, Sandy Springs, Roswell, Alpharetta, Johns Creek, Dunwoody, Brookhaven, Vinings, Holly Springs, and Buckhead.

If you're near the Atlanta metro area but don't see your city listed, reach out — we may still be able to help.

Pricing is based on the scope of your project — ask our team about your specific location during your free estimate.

We focus on residential flooring and remodeling projects across our service area.

Check our service areas page for the full list of cities, or just reach out — we'll let you know quickly.

Yes, we regularly work in gated communities and HOA neighborhoods — just let us know about any access requirements ahead of time.

Yes, we work with homeowners and property owners on multiple properties within our service area.

Yes, our full range of flooring and remodeling services is available throughout our service area.

Scheduling works the same way regardless of location within our service area — reach out and we'll coordinate a time that works.

Yes, free in-home estimates are available throughout our entire service area.

Yes, Marietta is one of the cities we proudly serve.

Yes, both Alpharetta and Roswell are within our service area.

Yes, we serve both Buckhead and Sandy Springs as part of the greater Atlanta metro area.

Reach out anyway — service areas can expand, and we're happy to let you know if we can accommodate your project.

Fill out our contact form or give us a call — we'll confirm we serve your area and schedule your free in-home estimate.